Privacy
Last updated: March 2026
This policy describes how SmartSchool OS collects, uses, stores, and protects your personal information when you use our platform.
When you create a SmartSchool OS account, we collect your name, email address, school name, and role. When you use the platform, we collect usage data such as pages visited, features used, and performance metrics. We may also collect device information, browser type, and IP address for security and analytics purposes.
We use collected information to: provide and maintain the SmartSchool OS platform; personalise your experience and deliver relevant features; process transactions and manage billing; send system notifications and important updates; improve our services through usage analytics; detect and prevent fraud or abuse.
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. We store data in secure, access-controlled cloud infrastructure. Regular security audits and penetration tests are conducted. Access to personal data is restricted to authorised personnel only. We maintain comprehensive logging and monitoring for security events.
We do not sell your personal information to third parties. We may share data with service providers who assist in operating the platform (hosting, analytics, payment processing), but only under strict data protection agreements. We may disclose information when required by law or to protect the rights and safety of our users.
You have the right to: access, update, or delete your personal information; export your school data at any time; opt out of non-essential communications; request a copy of all data we hold about you; lodge a complaint with a data protection authority. To exercise any of these rights, contact us at privacy@smartschoolos.com.
We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how the platform is used and improve the experience. You can manage cookie preferences through your browser settings. We do not use third-party advertising cookies.
SmartSchool OS is designed for use by school administrators, teachers, and parents. Student data is managed by the school and subject to the school's own data protection policies. We do not knowingly collect personal information directly from children under 13 without parental or school consent.
We may update this privacy policy from time to time. When we make significant changes, we will notify you via email or through the platform. Continued use of SmartSchool OS after changes constitutes acceptance of the updated policy.
If you have questions about this privacy policy or our data practices, contact us at privacy@smartschoolos.com.
