General support
Questions about the platform, features, or your account? We respond within 24 hours on business days.
Email supportSupport
Browse our guides, submit a question, or reach out directly. Our team supports schools of every size.
Questions about the platform, features, or your account? We respond within 24 hours on business days.
Email supportInvoices, subscription changes, payment issues, and plan upgrades — our billing team has you covered.
Email billingStep-by-step guides for every module — from setup to advanced analytics.
Browse guidesFrequently asked questions
Click 'Forgot password' on the login page. You'll receive a reset link via email within a few minutes.
Yes. Export your student and staff records as CSV and use the bulk import tool in Settings > Data Migration.
AI features pause until credits refresh on your next billing cycle. You can purchase additional credit packs at any time.
Navigate to Settings > Campuses and click 'Add campus'. Multi-campus governance is available on the Standard plan and above.
All data is encrypted in transit and at rest. We follow industry best practices for security, and you retain full ownership of your data.
Go to Settings > Billing > Manage plan and click 'Cancel'. Your workspace remains accessible until the end of the billing period.
Still need help?
Describe your issue or question and our team will get back to you as soon as possible.